- Client Responsibility
Avila Experience Travel will consider the information submitted by the Client at the time of booking as valid, assuming that the Client has correctly entered the passenger information as it appears on their valid and current ID. Once services have been booked, corrections and/or modifications are not possible, with exceptions.
Rates are expressed in US dollars, subject to availability and/or while supplies last. The conditions established in the itinerary and travel dates are subject to the request.
- Quotes and Paid Reservations
When submitting a quote (a budget based on a request), Avila Experience Travel will send the estimated price in US dollars at the agency’s current exchange rate. The amount due will be clearly detailed, which corresponds to the net rate of the service. International transfer fees from the Client’s bank are not included. Once this amount is accepted, the client is responsible for managing the payment via international transfer.
Avila Experience Travel will always strive to honor the prices, which will remain valid if the initial conditions of the proposal and the availability of the services offered are maintained.
- Documents Required for Travel
The Client is required to inform themselves about the documentation they may need to travel according to the chosen itinerary. They are requested to conduct the corresponding checks in advance if they require a passport, visas, vaccinations, permits for minors, or other document requirements for both the destination and transit countries. If this is a requirement, the Client is responsible for managing it. The process, management, and obtaining of visa(s), as well as transit visas, is the sole responsibility of the Client. Therefore, Avila Experience Travel cannot be held responsible for any problems the Client may experience due to not having the documents in the conditions required by the corresponding authorities, whether for entry or exit from a given country.
- Travel for Minors
4.1 Authorizations for International and/or Domestic Travel
You must have legal or notarized travel authorization from your parents, unless traveling with them. If you are traveling with only one parent, you must obtain authorization from the parent who will not be traveling.
4.2 Service for Minors Traveling Alone
The airlines are the only ones that establish the age limits for minors traveling, and they will also determine whether or not the purchase of the Unaccompanied Minor service is required to board the plane, depending on the availability of this service. It is recommended that you make the necessary inquiries before purchasing.
- Vaccinations
It is important that the Customer checks the health requirements before traveling to the chosen destination, as these could change at any time. We recommend checking this information with the country’s official authorities.
When it comes to vaccines, reference is almost always made to the Yellow Fever vaccine (World Health Organization Information (http://www.who.int/mediacentre/factsheets/fs100/es/) and Malaria (http://www.who.int/malaria/travellers/es/). It is recommended to get vaccinated at least 10 days before the start of travel; in the case of Yellow Fever, the vaccine provides protection for a period of 10 years. Countries in the Americas generally recommend certain vaccines; in some countries, it is required for entry, and in others, it is required only for high-risk areas. Detailed information by country and requirements can be found at the following URL: https://wwwnc.cdc.gov/travel/yellowbook/2018/infectious-diseases-related-to-travel/yellow-fever-malaria-information-by-country
- Travel Insurance
It is good practice to purchase travel insurance as a contingency. or assistance abroad, always taking into consideration that urgent and/or emergency medical treatment abroad may incur high costs. It is suggested that you have the following information before your trip and take note of the following: emergency assistance numbers, coverage exceptions, reimbursement procedures, coverage amounts, the validity period for the entire itinerary, among others.
If you do not purchase a travel assistance card and/or travel insurance, Avila Experience Travel is not responsible for problems that may arise before, during, or after the trip. Future claims or requests for reimbursement for expenses incurred due to an incident and/or accident are not acceptable.
- Cruises and Trains
Cruises and trains are services that have specific dates.
